Data Protection Policy
Effective 20 September 2017. Updated January 2020.
Introduction
Our Data Protection Policy explains what information we collect at Rin Hamburgh & Co, how Rin Hamburgh & Co uses it, and what choices you have. When we talk about “Rin Hamburgh & Co,” “we,” “our,” or “us” in this Policy, we are referring to Rin Hamburgh & Co, the company which provides the services. When we talk about the “services” in this policy, we are referring to the following content marketing services:
- Website content
- Scripts
- Blogging
- Editorial calendar
- Consultancy
- Brand TOV
Information we collect and receive
Customer Data
Content and information submitted by our customers via our website rin-hamburgh.co.uk or by direct email to one of our employees or in person to one of our employees is referred to in this policy as “Customer Data”. As further explained below, Customer Data is controlled by the organisation or other third party that purchases or indicates an express interest in purchasing our services in the future (the “Customer”). Where Rin Hamburgh & Co collects or processes Customer Data, it does so on behalf of the Customer.
If you opt in to our email newsletter using MailChimp’s double opt-in process, you are treated as a “Customer” by us. By opting to receive the email newsletter, you have given us permission to provide you with regular news and updates about our services by email. If you purchase one or more of our services, you become a “Client” and may receive additional emails which relate to the services you purchased and additional services you may be interested in.
Rin Hamburgh & Co collects and stores the following information:
Contact Information
Customers usually provide us with an email address and telephone number in order to receive information about our services or in order to purchase one or more of our services.
Billing information
When a customer purchases a services from us, we will also collect and store administrative data such as a mailing address and a billing address.
Website usage data
When you visit our website, we automatically collect information that your browser sends whenever you visit a website or that your mobile app sends when you are using it. This log data may include your Internet Protocol address, the address of the web page you visited, your browser type and settings, the date and time of your visit to our site, information about your browser configuration and plug-ins, language preferences, and cookie data.
How we use your information
We use your information to provide our services.
Customer Data
Rin Hamburgh & Co may access and use Customer Data as reasonably necessary and in accordance with Customer’s instructions to:
(a) provide and improve our services;
(b) to obtain payment for services provided;
(c) to communicate with our customers and/or clients i.e. if you contact us, then we will use your contact data to respond to you;
(d) to conduct research into customer interaction with our website;
(e) to provide marketing emails to customers who have expressly opted in to our mailing list;
(f) comply with legal obligations such as a Subject Access Request;
(g) fulfil any other written or electronic agreement expressly made with the Client or Customer.
You can opt out of (e) at any time.
This policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable Customer, for example anonymised market research data.
Your choices
Customer Data
If you have any questions about your information, our use of this information, or your rights when it comes to any of the above, contact us at talktous@rin-hamburgh.co.uk.
Opting Out
If you wish to opt out of future marketing emails from Rin Hamburgh & Co, you can do this by clicking the unsubscribe button in any of our emails or by writing to us at talktous@rin-hamburgh.co.uk.
Cookies & Permissions
In accordance with the General Data Protection Regulation, we use Borlabs to manage cookies and to allow our users to update their cookie tracking permissions.
Your consent history
| Date | Version | Consents |
|---|
Sharing and Disclosure
We do not share or disclose your customer data to third parties.
Security
Rin Hamburgh & Co takes security seriously. We take various steps to protect information you provide to us from loss, misuse, and unauthorised access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology.
Children’s information
Our services are not directed to children under 16. If you learn that a child under 16 has provided us with personal information without consent, please contact us.
Changes to this Data Protection Policy
We may change this policy from time to time, and if we do we will post any changes on this page. If you continue to use our services after those changes are in effect, you agree to the revised policy.
Contacting Rin Hamburgh & Co
Please also feel free to contact us if you have any questions about Rin Hamburgh & Co’s Data Protection Policy or practices. You may contact us at talktous@rin-hamburgh.co.uk or at our postal address below:
Rin Hamburgh & Co Ltd
Wainbrook House
Hudds Vale Road
Bristol
BS5 7HY